1. Data We Collect

• Name, company name, email, country, product interest, order quantity, message — from the enquiry form
• IP address, browser/device type, pages visited — collected automatically
• Cookies and tracking pixel data — see Section 4

2. Why We Collect It

• To respond to trade enquiries and manage buyer communication
• To process orders and prepare export documentation
• To improve site performance via analytics
• To comply with Indian GST and company law retention requirements

3. Legal Basis

• Legitimate interest: responding to B2B enquiries
• Contractual necessity: where a proforma invoice is in place
• Legal obligation: compliance with the Digital Personal Data Protection Act 2023 (DPDPA), India

4. Cookies and Tracking

This site runs the following tracking technologies:

• Facebook Pixel (ID: 509792720368178) — visitor tracking for ad retargeting
• LinkedIn Insight Tag (PID: 2843650) — B2B visitor tracking and ad attribution
• NitroPack — performance optimisation cookies

5. Data Sharing

We do not sell personal data. We may share it with:

• Logistics and freight partners — shipment details only
• Third-party labs (SGS, TUV SUD) — for certification processing
• IT/SaaS providers (hosting, CRM, email) — under confidentiality contracts
• Legal or regulatory authorities — where required by law

6. Data Retention

• Enquiry data: 3 years from last interaction
• Order and transaction data: 8 years (GST and Companies Act compliance)
• Analytics data: 26 months (standard platform retention)

7. Your Rights

Depending on your jurisdiction, you may request access to, correction of, or deletion of your personal data. To exercise any right, email support@metamash.co. We respond within 30 days.

8. Cross-Border Transfers

Metamash is incorporated in India. Data may be processed by our technology providers in the US and EU. Where data is transferred outside India, adequate safeguards are in place in accordance with the DPDPA 2023.

9. Security

We use HTTPS, access controls, and periodic review of third-party providers. No transmission method is 100% secure.

10. Children

This website is for business buyers. We do not knowingly collect data from individuals under 18.

11. Changes

We may update this policy. Changes take effect upon posting. The effective date at the top reflects the latest revision.

12. Contact

Metamash Private Limited

Email: support@metamash.co  |  Export enquiries: exports@metamash.in